Frequently Asked Questions
What is the benefit of paying bills at my financial institution's website, as opposed to one of my biller's websites?
You can pay all your bills in one place, you only have to remember one username and password and you can control your finances by viewing your balance and paying your bills from the same website.
How long does it take to set up a payee online at my financial institution's website?
It only takes minutes to log in and set up a new payee. You only have to enter payee information once. After a payee is set up, it is fast and easy to make future payments online in just a few clicks.
Is paying my bills online on my financial institution's website more or less secure than using my cell phone provider's web site to pay my cell phone bill?
Paying your bills online on your financial institution's website is more secure because when submitting a payment online directly to a biller you are typically required to provide your financial account information to authorize a debit from your account.
What if the funds are not available in my account when I set up a payment online?
You can log in to your financial institution's website to easily transfer funds from your savings to your checking account to cover payments or schedule the payment when you know you will have the funds available in your checking account.
How does paying bills online help protect the environment?
In one year, by switching from paper to electronic billing, statements and payments, the average American household would save 6.6 pounds of paper. Plus, if 20% of U.S. households switched to electronic bills, statements and payments, over 1.8 million trees would be saved each year.2